License Check Problems

The following are the most common license validation problems, reasons of their occurrence and solution methods:

Problem

On Foresight Analytics Platform startup one of the following messages is displayed:

License file is not found.

Trial license expired.

Cause

Possible causes:

License file is missing.
License is expired.
License server is not available.

Solution

Contact technical support by sending a request to support@fsight.ru or using technical support services, which are available after registration at the website.

Problem

A message about license limitation is displayed on the application work:

To perform this action, activate the Dashboards/Data Warehouse Designer license, and so on.

Cause

The executed action requires to have an additional feature.

Solution

It is required to activate the feature that enables the user to perform the required action.

To get additional features, contact technical support by sending a request to support@fsight.ru or using technical support services, which are available after registration at the website.

To update a license in the desktop application:

Merge the license in use with the received feature. Open the current license file in a text editor and the received feature, copy their contents into one file, save and name it lservrc without extension.

TIP. The license in use can be found at: %PROGRAMDATA%\Foresight\Foresight Analytics Platform\

Apply the merged license file in one of the ways:

Substitute license file at: %PROGRAMDATA%\Foresight\Foresight Analytics Platform\
Open the activation wizard using the Windows main menu: Foresight Analytics Platform 10.4 > License Manager. In the dialog box that opens select in the License list the Foresight Analytics Platform feature, click the Activate button next to it. Select the merged license file in the activation wizard that opens. Click the Activate button to finish activation process.

To work in the web application, activate Foresight Analytics Platform on BI Server. To do this, contact the BI server administrator.

Problem

On Foresight Analytics Platform startup a message about incorrect activation code is displayed:

License file contains incorrect activation code.

Cause

Possible causes:

If a temporary license is used, the time set on a workstation does not fall into the interval determined in the license.
A network license is selected instead of a stand-alone license or vice versa.
The fingerprint of the computer, on which the application is activated, does not match the fingerprint set in the license.
License contains activation code of previous versions of the platform.

Solution

In all cases it is required to replace license file. To get a new license, contact technical support by sending a request to support@fsight.ru or using technical support services, which are available after registration at the website.